Cause Related Marketing – Show You Care

Are your marketing efforts not driving desired results? Is your healthcare business looking to gain new patients or customers? I have the answer to liven up your business and build brand image – Cause Related Marketing!

Cause related marketing is where you tie promotion efforts to a charity or cause. Causes could range from a special charity Breast Cancer Research, Heart Health Awareness, or activities such as a fundraiser or community event. Cause-related marketing can be a powerful tool for you connect with customers and your community. Your participation will generate goodwill, improve your visibility, increase customer loyalty, enhance your brand image, provide positive media attention, and increase your business! Customers would rather do business with a company that stands for something beyond profits.

Tips for Successful Cause-Related Marketing Campaigns:

Align with your business
Choose a cause that makes sense for your business. Many in the medical industry are choosing to support breast cancer research, heart health awareness, various races for the cures to diseases, COPD, and fitness and wellness programs. Your cause should be something meaningful your business type in order to resonate with your clients and community.

Passion = Success
Pick an event, cause, or charity you are passionate about. You need to be revved up about your cause. Your energy will inspire your internal team and customers. It also enhances the credibility of your efforts because you and your efforts are coming from the heart - sincerity counts!

The How To
Create your own campaign. Offer promotional items (such as awareness bands) as a gift with purchase or present as a token of appreciate for a customer's donation to your cause. Partner with local charities or unite with various national organizations. Many groups offer free marketing materials and kits to get you started. Hold special events or education classes and give away awareness related goodie bags full of educational info and how your business is championing the cause.

Still don’t know where to begin? Let us help. Check out our wide variety of our pink ribbon (breast cancer awareness) and red dress (heart health awareness) items. Click here to see our latest products - ideal for October Breast Cancer Awareness month. Have other successful cause marketing tips? Please share below!

How to Grow Retail Sales

If you are home healthcare provider, you can't go a day without reading an article about adding retail to your offering. Many HMEs and DMEs are diving into retail, investing in new products, and are re-organizing their store fronts. But where the rubber meets the road is the ability of your staff to sell. Most of your employees know your services, patients, and products inside and out, but don't necessarily possess stellar retail sales skills. Here are some quick tips to enhance your staff's selling performance!

How To: Take one afternoon to meet with your team or order dinner in and hold a sales training session. This allows your staff to be away from the day-to-day issues and focus. Keep it fun and light hearted. The number one fear of staff is not being able to answer a question accurately. Have the team create a variety of possible customer scenarios and roll play the dialogue that could occur. Doing this together helps brainstorm a variety of ideas. One person can be the note taker. After you have done this exercise, have the note taker read back key topics of concern and how best to handle them.

Next Steps: Have another team member create a "Retail Sales Cheat Sheet" from the sales session notes. This will highlight the key areas of concerns and with tips on how the staff member can overcome them when speaking to the customer. Pass this out to all sales staff and keep it posted in back rooms. Another great idea is to have bi-weekly product meetings with your team. This is a venue to educate on product features, introduce new items, reinforce current promotions, update your cheat sheet, or have a quick brainstorm on how to move certain inventory.

Reinforcement: They say what gets measured gets done. Keep tabs on your retail sales by staff member. Set goals, provide encouragement and sales tools, and celebrate success - no matter how small. A cup a coffee or a lunch out for sales improvement can do wonders. Bigger incentives like a bonus or a team party for quarterly or yearly goals are also great motivators.

Retail is an excellent way to increase your profits. It can be fun and easy with a bit a focus and a positive attitude. Please share below how your business is profitably adding retail. Happy Selling!

5 Tips for Successful Promotions

Promotions are a tool to grow your business. Many of us want to do promotions, but we can get stuck in the creative stage and bogged down in the details. Here are some quick hitting tips to help your business offer successful promotions.

1. Anything can be a Promotion
2. Have a Plan
3. Provide a Reason for Customers to be Interested
4. Promote your Promotion
5. Track Results

Its true - anything can be a promotion from a buy one get one free special or event celebrating national ice cream month. Work with your team to have a plan to set details. Determine your promotion or offer, set the dates of the offer, assign team members to work on the various to-dos, and talk it up in business location with signage, postcards, and email blasts. You need to give your customers a reason to be interested. Ask yourself what is the call to action - why would you response to this. Then roll out the plan.

One often forgotten detail is tracking results. How many people participated in your free ice cream cone day or how many more braces or compression hose did you sell? You need to know what works and what didn't for future promotion planning. Hold a team meeting after each promo and gather the feedback. Anyone can have a brainstorm that will drive more sales next time.

What is your more successful promotion? Share your comments below and happy promoting!

Time to Makeover your Business!

The power of the before and after pictures can be amazing. We all see the success of weight loss products and related TV shows using this approach. You can apply that same magic to your business. Many of us suffer from tunnel vision of the the next thing on our to-do list and forget that our location is making a impression on our customers every time they walk in the door. Its time for a mini-makeover that you and your staff can complete in a few days. Your customers will be amazed which creates excitement and sales!


The Makeover How To:
Step 1. Take a few pictures of your reception area, retail sections, and all around your location. Pay careful attention to the "V-Zone". This is the area where customers first enter and get an instant impression. Stand in your front door, outstretch your arms into a V shape in front of you and hence you will see the V-Zone.

Step 2: Print and post these pictures up on a bulletin board. Call a team meeting with your staff and discuss what you see. Make a list of areas for improvement.

Step 3: Next do a walk through of your location with your staff. Discuss what you see making notes of pros and cons.

Step 4: Review the collective lists of areas of improvement. Decided the most important by creating your Top 10 list. From there divvy up the tasks and go forth and attack each area.

Step 5: After all the updates are made, take new pictures. Hang these next to the previous pictures and see the before and after makeover magic!

What To Look For:

If you get stuck at what areas you should be looking to improved, here are some easy areas to zero in on.

Clutter - Is your reception area cramped or have too many messages hitting the customer? Make it clean so they can set personal items and sign credit card slips easily. Have a few up sell features such as loyalty card program or a acrylic sign with your latest promotion or event. This allows customers to focus on these items and not get distracted by too much stuff.

Decor - Is your store screaming the 80's with old wall colors or outdated fixtures or displays? Spruce up the color to natural tones or go bold on a few feature walls. Maybe some new shelves are needed for retail product. A new floor mat or a new waiting chairs could make it look new.

Retail - Do your retail areas grab attention and say buy me? Freshening up your retail displays every 4-6 weeks makes it look new to a customer easy time they visit. Keep products organize, uses signage, and try me areas clearly indicated.

Missed Opportunities - Are you missing opportunities to promote your services or highlight whats new? Small signage in consulting rooms can discretely promote various items and provide your staff an in to mention it during customer visit. How about a small sign on your restroom counters. Keep it simple but capitalize on all of your space.

Flow - Walk the store as your customers and patients do. Is their odd traffic flow pattern that cause traffic jams or bottlenecks? Potentially relocating a retail area or your front counter could help streamline the flow around the store.

Add some quick makeover magic to your location. Take some before and after photos and share with us. It doesn't have to cost a lot to look fabulous so make your business shine today!

Won't you be my Neighbor?

These days we can become laser focus on day to day operations of our business. Taking care of staff issues, reordering the latest product that sold out, or chit-chatting with your customers. Sometimes it is good to take a step back and start planning more strategic ways to build your brand and grow your business. One option is to start looking outside your front door. Sharing public relations efforts with neighbors, participating in local events, and become more involved in your community can be a business booster. Here are some quick tips to look beyond the day to day and knock on your neighbors door!

Next Door Neighbor
Whether there is a coffee shop or travel agency that is your next door neighbor, stop in and say hi! It is a great way to partner and co-hosted event. An example is she could provide the coffee and you could product demonstrations of the latest lift or power chair. Offer some appetizers and maybe a free-trial offer of one of your popular products. Brainstorm on ways you can co-promote both businesses and bring more traffic through both your doors.

Local Cross-Promotion
Networking with similar industry businesses can also allow cross promotion opportunities. An example is independent pharmacy who is a few blocks over. You both could partner by doing an free pain-management or preventative care seminar. This can showcase both of your products. Offer a discount or a free product for all attendees at both locations. This is a great way to attract new clients who are interested in healthcare and build your business.

Community Events
From charity walks, book drives, and block parties there is always an event cooking that you can offer help for easy PR. If there is a awareness walk, have your staff form a team. Talk it up in your business with pictures and a box for donations. Be sure to take some pictures and submit press releases to your local media outlets. Aligning your business to community events will create goodwill and get your name out there.

Movers & Shakers
Did you know that 80% of new movers shay they are willing to try new merchants? A great tactic is to welcome new residents with a special offer. Your business could do a postcard or letter saying "Moving can be a Pain! Take a load off with our new lift chairs...". Introducing your business with a friendly welcome will grow your business and build your brand. There are many companies that offer access to new resident info include age demographics and will even help you mail. (Try www.movingtargets.com)

Thinking and acting locally can help your business grow. Take up the challenge and go say "Hello" to your neighbors today!

Media Savvy Biz Tips!

Marketing is a way to increase awareness about your brand and grow your business. Business owners know the services and products inside and out but often could use a little help increasing their media savvy skills. Here are some easy ways to super charge your marketing efforts!

The Pitch
Defining what your business is all about is crucial for customers and your community to understand your brand. Your pitch can be a media kit, business fact sheet, or portfolio. These included info such as the business history, staff bios, company mission, and product/service menus. Think of this as your business's resume. The goal is to pitch what makes your business unique and sells the reader on why you.

Public Relations Contacts
This is an ongoing database of public relation contacts in your industry and area. Examples include local newspaper editors, reporters, TV and radio producers, or industry publication editors. You can meet and greet local PR reps at chamber of commerce or other events. Also look at the sources websites for emails and mailing address. You want these people to love you and your services to help promote your business.

Press Releases
Now that you have your PR list you need to send them newsworthy information. Press releases are generally a one-page document that highlights special events, new employees, or cutting edge services. Need help on writing the perfect press release - click here for my previous blog on "Press Release - How To Guide". The key here is to send meaningful press releases that are worthy of publishing. Avoid PR overkill that can land you on the black list. Be sure to find the happy medium between sending frequently but timely, relevant messages.

Your Guest List
Sometimes we forget to tell our current customers all the great happenings your business is involved in. Keep in mind your patients when creating your press releases. Maintain and continually update email, mailing addresses, and phone numbers of all clients. Tie in some of your press release efforts into your monthly newsletters. Sharing good news drives further customer loyalty and may entice them to take advantage of your new offering or join you at your next charity event.

Marketing is an ongoing quest. Marketing isn't something you set and forget. You want your business to create buzz and be out in your community. With a bit of effort and some tenacity you can be your own Marketing Maven!

Have some marketing tips to share with our readers? Post them below!

Increase retail sales with Suggestive Selling!

For the DME and HME providers, adding or boosting your retail sales is one way to combat the competitive billing situation swirling around us. Suggestive selling is a technique used to sell retail products in a non-pressuring way. Sometimes the hard sell approach can have your customers running the other way. Utilizing a softer approach to win over your customers and increase your sales!

Here's how to incorporate suggestive selling techniques:

Script - Create short scripts to help start the product discussion with the customer. Probing questions such as are they having any mobility or pain issues? If they are currently using other equipment, what do you like about those items or are they having any problems? This lets the staff member know areas which are appropriate to recommend or problem solve. Providing your staff with key attributes can provide competitive advantages to educate and promote the product. Facts such as... "93% of users said this product relieved pain instantly... or 98% of users increase their activity levels" provide benefits and data. Ask your vendor for these tips or pluck them off their provided sell sheets. If possible, offer clients a try before your buy promotion. Be sure to note what samples you provide on the client's record and follow up via phone call or email to see how it is working.

Star Power - Celebrity endorsed brand can be a selling magnet. Whether we love or hate the certain celebrity brands they definitely can move retail items. Be sure you prop these products with photos of the celebrity. You can also take this to a more hometown level by working with a local community celebrity such as an elected official or community director. Host an event to tie into their cause and be sure to take some PR photos!

Cross Merchandising - Propping correlating products together offers the opportunity to introduced clients to products they might not have tried. Maybe you have a best selling cane line prop it next to your new insole products. Create catchy signage such as "Use together to walk better -and pain free!".

Visual Merchandising - Create an inviting and attention catching retail area. Your business needs to look the part. Copy those retail powerhouses - department stores. Make retail displays that speak to the season, your latest product promotion or upcoming event. Tie in retail paper shopping bags, tissue paper, and promotional packaging of items in group sets. You can also create magic tables (just like those department stores). Take a circle table, drape it with a white cloth, and create a featured display. Ideal for a try me area where customers can play with the products or to feature your monthly promotion such as new brace or pain relief cream.

There you have it. See that wasn't so bad! Selling retail products can be fun, adds value for your client's experience - and increases your bottom line. Try some of these tips today and share your ideas below. Happy Selling!